Return & Refund Policy

Effective Date: July 28, 2026

At Viraasat Wellness, customer satisfaction is important to us. We take great care in preparing and packaging our herbal wellness products. Please read our Return & Refund Policy before placing an order.

Returns

Due to the nature of our herbal products, we do not accept returns of products that have been opened, used, or tampered with.

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We may request clear photos of the product and packaging to help us review your request.

Refunds

Refunds may be approved only if:

• You received the wrong product.

• The product arrived damaged during delivery.

• The product has a verified manufacturing defect.

Once your request is reviewed and approved, your refund will be processed using the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds will be made through a mutually agreed method.

Exchanges

We only offer exchanges for products that are damaged, defective, or incorrectly delivered. Exchanges are subject to product availability.

Non-Refundable Items

Refunds or returns are not available for:

• Opened or used products.

• Products damaged due to improper handling after delivery.

• Orders placed with incorrect shipping information provided by the customer.

• Change of mind after the order has been dispatched.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us:

Viraasat Wellness

Email: viraasatwellness@gmail.com

WhatsApp: +92 310 7599528

Location: Rawalpindi, Islamabad, Pakistan